narpsuk complaints policy

Complaints Handling Policy


We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. In the first instance you should lodge your complaint in writing by email or using our secure messaging system to

What will happen next?

  1. We will investigate your complaint
  2. We will respond to your complaint within 7 working days and try and resolve the problem.
  3. At this stage, if you are still not satisfied, you should contact us again and we will arrange an independent person to review the decision.