terms and condition

NarpsUK Terms and Conditions

If you have not yet started your pet sitting business or you are just setting up, you probably won't have the following criteria in place, NarpsUK can help you easily achieve the expected standards of membership so join now and GET IT RIGHT.


  1. Members will comply with all applicable animal welfare legislation and local laws governing animal care and welfare and business practices. Thereby reflecting honour upon the pet care services industry within their local community. Under the Animal Welfare Act (2006), Welfare of Animals Act (Northern Ireland) 2011 and the Animal Health and Welfare (Scotland) Act 2006, a person responsible for an animal, even on a temporary basis has a legal responsibility to meet the needs of the animal. For the purposes of these Acts, an animal’s needs shall be taken to include:
    • (a) its need for a suitable environment
    • (b) its need for a suitable diet
    • (c) its need to be able to exhibit normal behaviour patterns
    • (d) any need it has to be housed with, or apart from, other animals, and
    • (e) its need to be protected from pain, suffering, injury and disease
  2. To become a member of NarpsUK you must have experience of owning/caring for animals.
  3. Conscientious care should be given to the animals entrusted to you at all times.
  4. Members are required to ensure that their knowledge on pet behaviour, health and welfare is up to date and accurate by reading appropriate literature and pet care material. Members are also required to ensure that their employees possess the same level of knowledge, as appropriate.
  5. Members will only use and promote handling and training methods which are reward based and non-aversive, and will only use and promote organisations and companies that do the same.
  6. Members are required to hold Public Liability Pet Business insurance.
  7. Members who offer dog boarding, house sitting and petsitting must not leave dogs or property unattended except for very short periods, as agreed with owners, or in emergency situations.
  8. Day visits are not acceptable if dogs are then to be left unattended at night.
  9. Members who offer a home boarding service must provide a safe, hazard free environment which provides for the needs of the pets, including clean, dry, warm, draught-free bedding space, an area for pets to relieve themselves, food and exercise to owners requirements and maintain pets’ normal routine.
  10. Members must arrange to meet owners in advance and ensure that the pet sitter’s service contract and forms of authority are understood and signed by owners. (All forms are provided as part of membership package).
  11. Dog Walkers must not walk more than 4 dogs at any one time. They must ensure the safety and welfare of the dogs and maintain proper control at all times and dispose of excrement safely in the park bins provided or when at home sealed in bags in general rubbish.
  12. We do not recommend that dogs are let off leads however, if they are off leads and with owners consent, they must only be allowed off lead if you are confident of their obedience and recall, off lead dogs must be within your sight at all times.
  13. Members who offer a home boarding service for dogs must check with their local authority for licensing requirements and obtain a home boarding license if required. They must comply with the relevant licensing conditions and Guidance.
  14. Members must check with their local authority for relevant permits and codes of conduct relating to the services they offer.
  15. Members are required to obtain a valid criminal record check (basic disclosure) certificate if they hold keys to, or have access to clients’ property for the purpose of pet sitting or house sitting, dog walking or other services.
  16. Members must keep proper records of all work undertaken.
  17. Members must abide by all Health and Safety legislation and National and Local Laws and Byelaws.
  18. Members are responsible for their own businesses.
  19. NarpsUK Code of Practice and these Terms and Conditions must be adhered to. Membership may be cancelled for any breaches of the Code of Practice or these Terms and Conditions. In the event of cancellation, for any reason, the person concerned will have no rights to operate as a Registered member of NarpsUK.  

Terms and Conditions document was produced in consultation with the RSPCA