What to Do After a Pet-Sitting Booking: A Professional Checklist
A practical guide to what professional pet sitters should do after a booking is confirmed, including client details, pet care instructions, forms, access and final checks....
If you are planning to board dogs in your own home, preparing for a licence inspection is an important part of getting your business ready. An inspection gives the relevant authority an opportunity to assess whether your premises, procedures and arrangements are suitable for the dogs in your care.
The exact licensing framework varies across the UK, so the inspection process and conditions you need to meet will depend on where your business operates. In England, commercial home boarding for dogs is covered by the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018, with statutory guidance for local authority inspectors updated in June 2026. Scotland and Wales currently operate under different licensing frameworks, while Northern Ireland has its own requirements.
Understanding what an inspector may look at can help you identify potential issues before the inspection and make sure your business is properly organised.
A home dog boarding inspection is an assessment of the premises and arrangements where dogs will be boarded. The purpose is to check that the accommodation, facilities, welfare arrangements and business procedures meet the relevant licensing requirements.
For example, in England, the local authority inspects the premises before granting a licence and may carry out additional inspections after the licence has been issued. Applicants must demonstrate that they can meet the licence conditions, including requirements relating to accommodation, food and water, exercise, welfare, emergency arrangements, training and records.
The exact inspection process will depend on your local authority and the nation in which you operate. Your council or licensing authority should therefore be your first source for the requirements that apply to your premises.
An inspection is easier to prepare for when the practical side of your business is already in place.
If you are still setting up, make sure you have considered your services, pricing, operating procedures, client arrangements and responsibilities before accepting bookings. If you are new to the industry, reviewing the steps involved in starting a pet-sitting or dog-walking business can help you build a more structured foundation.
You should also check your local authority's application process well in advance. Do not assume that meeting a general set of requirements automatically means your premises will be approved. Your authority may have its own application forms, inspection arrangements, fees and additional conditions.
The inspection is likely to consider whether your home and the way you intend to operate provide a safe and suitable environment for boarded dogs.
Areas commonly considered may include:
For example, in England, statutory guidance requires a home boarding premises to provide suitable indoor accommodation and direct access to a private, secure and hazard-free external area. It also sets conditions around physical barriers, designated rooms, cleanliness, separation and the monitoring of new dogs.
These requirements should not be assumed to apply identically elsewhere in the UK. Check the licensing conditions that apply in your own nation and with your local authority.
Before the inspection, it is worth reviewing the practical requirements for home dog boarding, including how your accommodation, facilities and daily procedures will work in practice.
Consider whether the areas where dogs will stay are:
In England, the current statutory guidance is particularly specific about designated rooms and the circumstances in which dogs may be accommodated. It also states that dogs must not be boarded in certain areas, including unsuitable outside buildings, garages that have not been converted to a suitable standard, lofts, cellars and balconies.
Rather than making assumptions based on another home boarding business, check the conditions that apply to your own licence and premises.
Outdoor access is another important area to review before an inspection.
Look at gates, fencing, doors and any other points through which a dog could escape. Think about whether a nervous, excitable or unfamiliar dog could exploit a gap that might seem insignificant during normal household use.
You should also consider how dogs will move between indoor and outdoor areas and whether there are appropriate arrangements for preventing unwanted contact with other animals.
For example, England's statutory guidance requires direct access to a suitable private, non-communal and secure external area, together with physical barriers designed to prevent dogs from escaping through entrances or exits.
Your local authority may have different or additional conditions, so use its requirements as the final reference point.
A clean home is important, but an inspection may also consider whether you have a consistent system for maintaining hygiene.
Think about how you will:
In England, licence conditions require written procedures covering areas including cleaning, disease prevention and control, monitoring animal health and welfare, and dealing with emergencies. Designated rooms must also be inspected regularly and kept clean in accordance with the documented cleaning and disinfection procedure.
Having procedures written down can therefore be just as important as having a clean environment.
Good record keeping can demonstrate that you have thought through how the business will operate and how you will manage the dogs in your care.
Depending on your licensing authority, relevant documentation may include:
In England, required records must be available for inspection in a visible and legible form, and records covered by the licence conditions must generally be retained for at least three years. Electronic records must also be backed up.
It is worth reviewing your documentation before the inspection rather than trying to organise everything at the last minute. NarpsUK members can also access pet sitting and dog walking forms and contracts to help with the administrative side of running a professional pet-care business.
Insurance is another area you should have properly organised before you begin trading.
Make sure you understand the cover you need for your particular business and check whether your licensing authority has specific requirements or expects evidence of insurance.
You can find further information about pet sitters insurance and the considerations that apply to professional pet-care businesses.
Insurance should not be treated as a substitute for meeting licensing requirements. It is one part of operating responsibly alongside suitable premises, welfare procedures, records and professional practices.
An inspector may want to know what you would do if something went wrong.
Think through realistic scenarios such as:
Your procedures should explain what you would do, who you would contact and how you would protect the dogs involved.
English statutory guidance specifically requires written procedures covering issues such as the prevention and control of disease, monitoring health and welfare, the death or escape of an animal, and care during or following an emergency.
Home boarding is not simply about having enough physical space. You also need to consider how individual dogs will be managed.
Think about how you will deal with:
In England, current guidance requires arrangements for keeping dogs separately or in suitable compatible social groups and requires a policy for monitoring new dogs entering the home boarding environment. The inspector must also be able to see how a new dog could be kept away from other dogs if necessary.
This is a good example of why your procedures should reflect how your business will actually operate rather than simply existing as paperwork for the inspection.
You should also be able to demonstrate that you understand the responsibilities involved in caring for other people's dogs.
This includes knowing how you will handle routine care, safe handling, hygiene, emergencies and individual welfare needs.
If you are looking to develop your knowledge before launching or expanding your business, a pet sitting and dog walking business course can provide additional structured learning.
Training does not replace the licensing requirements, but appropriate preparation can help you approach the inspection and the day-to-day responsibilities of home boarding with greater confidence.
Once your application and preparation are complete, make sure you know when the inspection is taking place and what the local authority expects from you.
Before the inspector arrives, check that:
Avoid making temporary changes simply to get through the inspection. Your premises and procedures need to work in practice once you begin boarding dogs.
It is also sensible to ask your local authority if you are unsure about any part of the inspection or the documents they expect to see.
Do not assume that every issue will automatically mean your application fails. The outcome will depend on the nature of the issue, the licensing framework and the approach of the relevant authority.
For example, the current English guidance distinguishes between meeting minimum standards and achieving higher standards. Local authorities use a risk-based approach when considering certain minor failings at renewal inspections, although new applications must meet the required minimum standards before a licence can be granted.
If your inspector identifies an issue, make sure you understand exactly what needs to be corrected and whether supporting evidence or a follow-up inspection is required.
The important point is to treat the inspection as part of establishing a safe and compliant business rather than simply as a hurdle to overcome.
A useful final check is to look at your business from three perspectives:
Your premises: Is the home secure, clean, suitable and arranged around the welfare of the dogs?
Your procedures: Do you know what you will do in everyday situations as well as emergencies?
Your records: Can you quickly produce the information and documentation your licensing authority expects to see?
If you can confidently answer all three, you are likely to be much better prepared for the inspection.
Requirements differ between England, Scotland, Wales and Northern Ireland, so always check the current requirements with your local authority before relying on general guidance. Licensing conditions can also change, so information from another home boarder or an older article may not reflect the rules that apply to your business today.
Preparing for an inspection is only one part of establishing a successful home boarding business. Once licensed, you will need to maintain appropriate standards, keep your records up to date and provide consistent care for every dog you board.
If you want broader support with setting up and running your business, you can learn more about NarpsUK membership and the resources available to professional pet sitters and dog walkers.
A well-prepared inspection is not just about obtaining a licence. It is an opportunity to make sure your home, procedures and business practices are properly prepared for the responsibility of caring for other people's dogs.
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